Cancellation & Refund Policy
Last updated on 24-06-2025 15:38:13
DMC Classes believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• DMC Classes does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within Only same day days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within Only same day days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the DMC Classes, it’ll take 16-30 Days days for the refund to be processed to the end customer.
1.1. We may collect personal information such as your name, email address, and contact details when you register for our online teaching services.
1.2. We may also collect non-personal information such as your IP address, browser type, and operating system for analytics and security purposes.
2.1. We use the information we collect to provide and improve our online teaching services, communicate with you, and personalize your experience.
2.2. We may also use your information to send you updates, newsletters, and promotional materials related to our services.
3.1. We do not sell, trade, or rent your personal information to third parties without your consent.
3.2. We may share your information with trusted third-party service providers who assist us in operating our website and providing our services, subject to confidentiality agreements.
4.1. We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
4.2. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5.1. You have the right to access, update, or delete your personal information by contacting us.
5.2. You may also unsubscribe from receiving promotional emails from us by following the instructions provided in the emails.
6.1. Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
7.1. We reserve the right to update or revise this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page.
8.1. If you have any questions or concerns about this Privacy Policy, please contact us on 7370075000.